Terms of Service

Last updated: October 16, 2026

Thank you for shopping at Arcodella. This page is the agreement between you and us whenever you use arcodella.com or buy something from it. We have kept the language plain so the rules are easy to follow. If any part leaves you unsure, ask us before you order and we will happily explain it.

The main points in brief:

You pay once per order, in US dollars, and the charge shows on your statement as Arcodella.com.
Delivery costs nothing, for any order going to the US or the UK.
Returns can be started up to 30 days after your parcel arrives.
For the first hour after checkout, an order can still be edited or canceled.
Customer service is open seven days a week and normally answers within 12 hours.

This summary is only a guide. The full terms below are the ones that count, so please read them too.

1. Who runs Arcodella

Arcodella is an online shop for practical, everyday products for the home and beyond. The company behind the store is VELOCORE LLC, located at 1520 Kingswood Dr, Hillsborough, CA 94010, United States.

Wherever this page says "Arcodella", "we", "us" or "our", it means VELOCORE LLC. "You" means any visitor to the site and anyone who places an order.

These terms apply whenever you use the site, and checking out means you accept them. Two other pages are part of the same agreement: our Shipping Policy and our Refund Policy. Taken together, those three pages are the complete agreement between us. For how personal details are handled, see our Privacy Policy. If you would rather not accept these terms, please do not place an order.

2. Eligibility to order

Orders can be placed by anyone aged 18 or over, or by a younger person who has permission from a parent or guardian. Because we only deliver within the United States and to the United Kingdom, the shipping address on your order has to be in one of those two places.

Please double-check your contact details and shipping address before paying. You are responsible for the information you enter, and a typo in an address or email can hold up a delivery or leave us unable to reach you. Notice a mistake? Get in touch within 1 hour of ordering and we will fix it.

3. Our products and how we describe them

You will find lighting, home decor and home essentials (bath, cleaning, storage, comfort and cooling), along with products for the kitchen and dining table, the garden and outdoors, tech and gadgets, kids and toys, pets, personal care, and clothing and accessories. Every item is picked for how well it works and for what it costs.

Our product pages aim to be precise, within a few natural limits:

A color on your screen may not match the real item exactly, since each display shows color slightly differently.
Dimensions and sizes are close approximations, unless a listing states that they are exact.
Stock can run out. Should an item in your order turn out to be unavailable, we let you know and refund that item in full.

Before using anything you buy, read its description along with any instructions, warnings or age guidance supplied with it, and only use it for the purpose it was made for.

4. Prices, payment and your bank statement

Currency: prices are shown in US dollars (USD), and that is also the currency you are charged in.
How to pay: by Visa or Mastercard, credit or debit.
Card safety: checkout is run by our payment provider over an encrypted connection. Your full card number is never visible to us and is never kept on our systems.
Timing: the payment is taken as soon as you place the order.
A one-off charge: each order is paid with one single, one-off payment that covers what is in your cart and nothing beyond it. Delivery is free, so it adds nothing to the total.
Statement name: look for Arcodella.com on your card statement. That is the name the charge appears under.

Paying with a card issued in another currency? Your bank handles the conversion and may charge a fee for doing so. That fee comes from your bank, and Arcodella has no control over it.

5. Pricing mistakes

We take care over every price on the site, yet an error can occasionally get through. If an item you ordered carried an incorrect price, we reach out to you before going any further. You then decide what happens next: go ahead at the correct price, or cancel and get all of your money back. A different amount is never charged without your agreement.

6. Placing an order and when it is accepted

Checking out counts as an offer from you to buy what is in your cart. An email telling you that your order has arrived with us is only a receipt. Our acceptance comes with the dispatch confirmation email, and that email marks the point at which a binding contract between us begins.

Up until dispatch, we have the right to turn an order down. Reasons can include an item that has sold out, a shipping address outside the US and the UK or one that cannot be reached, or a reasonable suspicion of fraud or of a breach of these terms. If we are unable to fulfill your order for any reason, you will hear from us and the full amount goes back to your original payment method.

7. Shipping, delivery and tracking

A quick overview is below. Our Shipping Policy has the complete details.

There is no delivery charge on any order, however small.
We ship within the United States and to the United Kingdom.
Getting an order ready takes 1 to 2 business days. Parcels leave on weekdays only, Monday to Friday, so a weekend order is processed on the following business day.
Time in transit is usually 4 to 6 business days. From checkout to your door, expect around 5 to 8 business days in most cases.
Your parcel travels with an established courier, such as DHL, FedEx or UPS, and is insured for the whole journey.
The dispatch email includes your tracking number along with the carrier's name. Step-by-step help for following a parcel is on our Track Your Order page.

All delivery dates are estimates. Bad weather, a hold-up at the carrier or a rush of orders can push them back. Something missing from the box? Report it no later than 7 days after delivery, and the missing item will be replaced or refunded. Should a parcel go astray, we raise a case with the carrier on your behalf, and if it cannot be traced, we send a replacement or refund you in full.

8. Returns, exchanges and refunds

Not happy with something? You can send it back. Our Refund Policy is part of this agreement and explains each step in detail. Here are the essentials.

Sending an item back

A return can be started at any point within 30 days of delivery.
Returned items should be unused and in the condition they arrived in, packed in the original packaging with all tags on. Keep your order number handy, as it is your proof of purchase.
To begin, email us and quote your order number. When we approve the return, you receive our instructions and the address to send it to. Parcels that arrive without approval cannot be accepted.
For a change-of-mind return, shipping it back is at your cost. There is never a restocking fee.
Want a different item instead? Send the first one back and order the new one separately.

Damaged, faulty or incorrect items

Received something broken, faulty or different from what you ordered? Send a few photos no later than 48 hours after delivery, and we will replace it free of charge or refund you. Return shipping on these items is paid by us.

Items we cannot take back

Opened or used personal care and grooming products, such as hair clippers, nail clippers, skin care, makeup, dental covers and veneers, and reading glasses.
Products worn against the skin, such as insoles, shapewear, face masks and balaclavas, unless they are still sealed and unused.
Personalized items made to your order, such as custom photo embroidery, unless they arrive faulty or damaged.
Pest control products after opening.

Receiving your refund

Each return is inspected when it reaches us, and we email you as soon as the refund is approved. The money is paid back to your original payment method, normally within 10 business days of approval, though some banks need extra time before it shows. Still nothing 15 business days after approval? Write to us and we will follow it up.

Your legal rights as a consumer stay in place alongside everything in this section.

9. Changing or canceling your order

For the first hour after checkout, your order can still be changed or canceled. To do that, email support@arcodella.com and include your order number, or phone +1 (209) 503-8199 while customer service is open (Monday to Sunday, 8:00 AM to 5:00 PM MT).

Once that hour has passed, the order can no longer be changed or canceled. Instead, once it is delivered, you can send it back within 30 days as described in our Refund Policy.

10. Acceptable use of our site

Feel free to use the site to browse, to shop for yourself, and to find gifts for others. What we ask in return is that you never:

Tamper with the site or the systems behind it, for instance by attempting to break in, flooding it with traffic, or planting harmful code.
Use a card that is not yours to use, or commit any other kind of payment fraud.
Sell our products on as though they were your own, or copy our photos or descriptions and present them as yours.
Enter false information at checkout, or use the site for any unlawful purpose.

Where we have good reason to think any of this is going on, we may refuse or cancel the orders concerned and restrict access to the site.

11. Intellectual property and site content

All content on this site, such as text, product photos, graphics, the Arcodella name and logo, and the look and layout of the pages, is owned by us or by our suppliers. You are free to view it and to keep a printed or saved copy for private, non-commercial reference. Any commercial copying or reuse needs our written permission in advance.

12. Your personal details and our emails

Your details are used to process payment, get your order to you, handle any return, answer your questions, guard against fraud, meet our legal record keeping duties, and keep you updated about your order by email. We never sell your personal information. Marketing emails only reach you if you opted in, and every one of them carries a link you can use to opt out whenever you like. For the complete details, read our Privacy Policy.

13. Disclaimers about the site and products

We put real effort into keeping the site correct and online, yet errors and outages can still happen from time to time. Products, prices and other content may be corrected, updated or taken down whenever needed. An order we have already accepted is not affected by such changes.

Product pages are written to help you decide what to buy. They offer general information only, not medical, professional or safety advice, so always follow the instructions and warnings supplied with the product itself. Beyond what these terms and our policies set out, and beyond your rights under the law, we make no further promises about our products, to the extent the law permits.

14. Limits on our liability

To the extent permitted by law, the most we can be liable for on any claim linked to an order is the amount you paid for that order. Indirect or knock-on losses, such as lost income, lost data or lost business, are not covered, unless the law forbids excluding them.

Some events are beyond anyone's control, for example storms, floods and other natural disasters, or a serious breakdown in a carrier's network. We cannot be held responsible for delays or failures they cause. If one of them affects your order, we will keep you informed, and any parcel that cannot be delivered will be replaced or refunded in full.

None of this reduces your statutory rights as a consumer, and none of it restricts liability that the law does not allow us to restrict.

15. Governing law: California

California state law, together with applicable US federal law, governs these terms and all orders placed under them. If you live outside California, any consumer protections that your local law makes mandatory still apply to you in full.

Should a court rule that some part of these terms cannot be enforced, that part is set aside and the remainder stays in force. A delay on our side in enforcing any of these terms does not mean we have given up the right to enforce it.

16. Disputes: please contact us first

A quick conversation solves most problems, and we would much rather put things right than argue. So if you are unhappy with an order, or with anything else about Arcodella, please come to us before taking any other step. Tell us your order number and what went wrong by emailing support@arcodella.com or calling +1 (209) 503-8199. We normally answer within 12 hours, and we will do our part honestly to reach a solution that is fair to you.

Talking to us first does not remove any legal right or remedy you have.

17. How these terms can change

Now and then we may update these terms, perhaps because a law has changed or because we have adjusted how the store runs. Each new version is posted on this page, and the "Last updated" date at the top changes with it. Your order is covered by the version that was live on the day you placed it.

18. Questions and contact details

We are glad to help with any question about these terms or about an order, and a person reads and answers every message.

Email: support@arcodella.com
Phone: +1 (209) 503-8199
Customer service hours: Monday to Sunday, 8:00 AM to 5:00 PM MT
Typical response time: within 12 hours

Our contact page lists every way to reach us, and our FAQ covers payment, delivery and returns in short answers.