FAQ

Frequently Asked Questions

1. Do you offer free shipping?
   Yes. Shipping is free on every order, with no minimum spend. The price you see at checkout is the price you pay.
2. How long does delivery take?
   Orders are processed within 1 to 2 business days. After dispatch, delivery usually takes 4 to 6 business days, so most orders arrive within 5 to 8 business days of being placed.
3. How do I track my order?
   As soon as your order ships you get an email with a tracking number and a link to follow the parcel. If it has not arrived, check your spam folder first.
4. What is your return policy?
   You have 30 days from delivery to start a return. Items need to be unused, in their original packaging, with any tags still attached. Email us to begin.
5. Are any items non returnable?
   For hygiene and safety reasons we cannot accept back opened personal care items, custom or personalised orders, perishable goods, and final sale or clearance items.
6. Do you charge a restocking fee?
   No. We never charge a restocking fee. For a change of mind return you cover the return postage, and nothing else.
7. When will I get my refund?
   Once your return reaches us and passes a quick check, approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it.
8. Can I change or cancel an order?
   You can cancel within 1 hour of ordering by email. If it has already shipped, return it once it arrives under the normal process.
9. What if my order is delayed or lost?
   Email us as soon as you can. We open a case with the carrier and either resend the order or refund it.
10. How do I reach support?
    Email support@arcodella.com. We are open Monday to Friday : 8:00 - 17:00 and Saturday to Sunday : 9:00 - 16:00.