Track Your Order

Waiting for a parcel is easier when you know where it is. This page walks you through when your tracking details arrive, how to use them, and what to do if something seems off along the way.

From checkout to your door

1. You place your order. Payment is taken and your order comes through to us.
2. We get it ready. Processing takes 1 to 2 business days. If you order on a Saturday or Sunday, we process it on the next business day.
3. Your parcel ships. Parcels go out Monday to Friday. The moment the carrier collects yours, an email arrives with your tracking number and the carrier's name.
4. It travels to you. The carrier needs 4 to 6 business days after dispatch, and your parcel is insured for the whole trip.
5. It arrives. In total, orders typically reach their address 5 to 8 business days after they were placed.

The times above are estimates. Weather, carrier delays and busy seasons can sometimes add extra time.

Checking where your parcel is

Find the shipping email from Arcodella in the inbox you used at checkout. It shows your tracking number and names the carrier bringing your parcel, such as DHL, FedEx or UPS. Type that number into the tracking tool on the carrier's own website to see the latest update.

If the carrier shows no information at first, there is no need to worry. The first scan can take a little while to appear after the parcel has been handed over.

What the carrier updates usually mean

Each carrier words things a little differently, but you will most likely see something like this:

• Label created or shipment information received: the carrier knows your parcel is coming but has not scanned it yet.
• In transit: your parcel is traveling between the carrier's depots.
• Out for delivery: a driver has it, and it should arrive that day.
• Delivery attempted: the driver could not hand it over. Check the carrier's update, or any card left at your door, for what happens next.
• Delivered: the carrier has recorded your parcel as handed over at your address.

Something not quite right? Here is what to do

No tracking email has arrived

Allow up to 2 business days after you order for us to process and ship it, plus the weekend if you ordered on a Saturday or Sunday. Then look in your spam, junk and promotions folders, and search your mailbox for "Arcodella". If it is still missing after that, email us and we will look into your order and send you the details.

Tracking has gone quiet

A quiet spell is common. Parcels can pass through a depot without being scanned, so a gap of a day or two does not usually mean a problem. If the status stays the same for several business days, or the parcel is still not with you 8 business days after ordering, send us your order number and we will chase the carrier for you.

It says delivered, but you do not have it

First, have a look around your porch, side or back door, mailbox, garage, or any sheltered spot a driver might have picked. Ask the people you live with, your neighbors or your building's front desk whether they took it in, and check for a note from the carrier. Occasionally a parcel is scanned as delivered before it actually reaches the door, so it is worth waiting until the end of the day. Still nothing by then? Send us your order number by email. We will take it up with the carrier, and if they cannot trace the parcel, you get a replacement or your money back in full.

An item is missing from your parcel

Report it no later than 7 days after delivery, with your order number and the name of the missing item, and we will ship it to you or refund it.

Your parcel arrived damaged

Send us photos of the item and its packaging, plus your order number, no later than 48 hours after delivery. We will put it right with a free replacement or a refund.

You entered the wrong delivery address

Tell us within 1 hour of ordering, by email or by phone while customer service is open, and we will update the address. Once that hour is up, we can no longer edit the order.

You deleted the shipping email

That happens. Send us your order number, or the name and address the parcel is going to, and we will resend the tracking number and carrier name.

Still need a hand?

Our customer service team is available Monday to Sunday, 8:00 AM to 5:00 PM MT, and our average response time is within 12 hours.

• Email: support@arcodella.com
• Phone: +1 (209) 503-8199

For the full delivery details, read our Shipping Policy. Answers to other common questions are in our FAQ.