Refund Policy

At Arcodella you have 30 days from the day your order arrives to tell us you want to return it. Once that window closes we are not able to accept the return.

To qualify, the item must be unused and in the same condition it reached you in, with all tags attached and in its original packaging. Proof of purchase, such as your order number, is also needed.

How to start a return

Email us at support@arcodella.com with your order number. Once we review and approve the request we send step by step instructions and the correct return address. Please do not ship anything back before you have approval, since packages sent without it cannot be accepted.

Damaged or wrong items

Check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us within 48 hours of delivery and send photos of the problem. Depending on the case we arrange a free replacement or a refund after reviewing the details.

Items that cannot be returned

Custom made or personalised orders
Perishable goods such as food, flowers or plants
Personal care and beauty products
Hygiene items, for example socks or underwear, unless still sealed and unused
Hazardous materials, flammable liquids or gases
Sale items and gift cards

If you are not sure whether your item qualifies, ask us before you buy.

Exchanges

The quickest way to the item you actually want is to return the original and, once that return is approved, place a fresh order for the replacement.

Order cancellations

You can cancel an order within 1 hour of placing it. If it has already shipped by the time you reach us, follow the standard return process once the package arrives.

Lost or undelivered orders

If your order never turns up, let us know and we open a case with the carrier. If the parcel cannot be found, we offer a full refund or send a replacement.

Return shipping costs

Faulty, damaged or incorrect items: no return shipping cost to you, we cover it.
Change of mind: if you ordered the wrong item, it does not fit, or you no longer want it, return shipping is your responsibility.

We apply no restocking fees on returns.

Refunds

Once your return reaches us we inspect it and email you to confirm whether the refund is approved. If it is, the refund goes back to your original payment method, usually within 10 business days of approval. Your bank or card provider may need extra time to post it. If more than 15 business days have passed since approval and you still do not see it, contact us at support@arcodella.com.

Your legal rights

Nothing in this policy limits or affects any statutory rights you may have under applicable law.