Refund Policy

Last updated: October 16, 2026

We choose every product at Arcodella for how well it does its job in your home and day to day. Now and then, though, something does not work out. When that happens, sending it back should be simple and fair. This page explains how returns, replacements, refunds and cancellations work, and what you can expect from us at every step.

The short version

Returns can be started up to 30 days after delivery.
Damaged, faulty or wrong item? Let us know no more than 48 hours after delivery, with photos.
We never charge a restocking fee.
Refunds land on the card you paid with, normally within 10 business days of approval.

How long you have to return an item

You can start a return at any point up to 30 days after your order is delivered. The count begins on the delivery date. Requests that reach us after day 30 cannot be accepted, so if you are unsure about an item, it is best to write to us sooner rather than later.

What a returned item needs

We can accept your return when the item is:

Unused, and in the same condition as when it reached you
Packed in its original packaging
Complete with its tags, none removed
Matched to proof of purchase, which in most cases is simply your order number

Returning an item, step by step

Write to us. Send an email to support@arcodella.com and include your order number. Tell us which item you would like to send back and why.
Wait for our reply. We look over what you sent. After approving the return, we email you clear instructions along with the address the item should go to.
Pack it up and send it. Place the item in its original packaging and ship it to the address from our email. Hold on to your shipping receipt until the return is complete.
We check it and confirm. When your parcel reaches us, we inspect the item and email you with the outcome.

Please wait for our approval before sending anything. We cannot accept a parcel that arrives without an approved return.

If something arrives damaged, faulty or wrong

Take a moment to look over your items once your parcel arrives. If anything is broken, does not work as it should, or is not the item you ordered, email us within 48 hours of delivery. Attach a few clear photos that show the problem. After we review them, we put it right with a free replacement or a refund. If we need the item back, the return shipping is on us.

Items we cannot take back

Some products cannot go back on the shelf once they have been opened, worn or made just for you. For hygiene and practical reasons, these cannot be returned:

Personal care and grooming products once opened or used (for example hair clippers, nail clippers, skin care, makeup, dental covers and veneers, reading glasses)
Items worn against the skin (for example insoles, shapewear, face masks and balaclavas), unless still sealed and unused
Personalized items made to your order (for example custom photo embroidery), unless they arrive faulty or damaged
Pest control products once opened

Should any of these products reach you damaged, faulty or wrong, the 48-hour process above still applies to you. Not sure whether a product can be returned? Ask us before you order and we will tell you.

Who pays for return shipping

A problem on our side: when an item turns up damaged, faulty or different from what you ordered, we cover the cost of sending it back.
A change of mind: when you picked the wrong item, the fit is not right, or you simply decided against it, the cost of sending it back is yours.

Restocking fees

There are none. We do not charge a restocking fee on any return.

Swapping for a different item

Exchanges work in two simple steps. First, return the original item as described above. Second, order the item, size or color you would prefer as a new purchase.

Cancellations and order changes

If you change your mind right after checking out, you have 1 hour from placing your order to cancel it or make a change. Email support@arcodella.com and include your order number. You can also phone us on +1 (209) 503-8199 while customer service is open, Monday to Sunday, 8:00 AM to 5:00 PM MT.

Once that hour has passed, or once your order has been dispatched, we can no longer cancel or change it. When the parcel arrives, you can still send it back within 30 days using the return steps on this page.

When a parcel goes missing

Every Arcodella parcel is insured while it travels to you. Has the expected delivery time come and gone, or does the tracking say delivered when nothing is at your door? Email us your order number and we will raise a case with the carrier. Should the carrier be unable to locate your parcel, we either ship a replacement or refund you in full.

If your parcel did arrive but an item is missing from it, contact us no later than 7 days after delivery. Our Shipping Policy explains this in more detail.

When your refund arrives

After we approve your refund, we send the money back to your original payment method. This normally takes up to 10 business days from approval. Banks and card issuers can then need a few more days to display it on your statement.

Still no sign of it 15 business days after approval? Email support@arcodella.com, quoting your order number, and we will follow it up for you.

Your statutory rights

This policy comes on top of the rights you already have under consumer protection law. Nothing on this page limits or replaces those rights.

Need a hand?

Our customer service team is here seven days a week, Monday to Sunday, 8:00 AM to 5:00 PM MT, and on average we reply within 12 hours. Write to support@arcodella.com or give us a call at +1 (209) 503-8199. Quick answers to common questions are on our FAQ page, and every way to reach us is on our contact page.