Contact
Hello, and thanks for stopping by. Maybe you are waiting on a lamp that has not shown up yet, maybe you want to know if a kitchen gadget will fit your counter, or maybe you just want to check something before you buy. Send it our way. A friendly person on our team reads every message and will get back to you.
Send us an email
You can email us any day of the week. It is the easiest option when you want to attach photos or quote an order number.
Give us a call
We pick up during our customer service hours. A call works well for a quick question, or when it is simpler to explain out loud.
When we are around
- Customer service hours: Monday to Sunday, 8:00 AM to 5:00 PM MT (Mountain Time)
- Average response time: within 12 hours
Yes, that includes Saturdays and Sundays. Our customer service team is here seven days a week.
Writing about an order? Add these
- Your order number
- The email address and name you ordered with
- A sentence or two about what you need
- Pictures of any damage, fault or mix-up with the items (we need these within 48 hours of delivery)
That way we can pull up your order on the first try and skip the back and forth.
Thinking about a return?
Drop us an email before you ship anything. As soon as we approve your return, you will get the instructions and the address to ship it to. Parcels that arrive without approval cannot be accepted, so a short message first saves you time and shipping costs.
Your answer might already be here
- FAQ: short answers about delivery, payment, returns and refunds
- Track Your Order: how to follow your parcel, and what to do if it seems stuck
- Refund Policy: the 30-day return window and how refunds are paid
- Shipping Policy: delivery times, free shipping and where we deliver
Who you are talking to
Arcodella is operated by VELOCORE LLC.
1520 Kingswood Dr
Hillsborough, CA 94010
United States
Full company and contact details are on our Contact Information page.