Shipping Policy

Last updated: October 16, 2026

Shipping at Arcodella is free on every order. This page walks you through what happens after you place an order: where we deliver, how long each stage takes, who carries your parcel, and how we help if a delivery does not go to plan.

Shipping in brief

Delivery cost: free on every order, no minimum spend
Destinations: United States and United Kingdom
Preparing your order: 1 to 2 business days
On the way to you: 4 to 6 business days once dispatched
From order to doorstep: typically 5 to 8 business days
Every parcel: insured in transit, with tracking emailed at dispatch

Countries we deliver to

We deliver within the United States and within the United Kingdom. We do not ship to any other country at this time.

What delivery costs

Nothing at all. Every order ships free, however small it is, and no shipping charge is added at checkout. Prices on our store are in US dollars (USD), and that is the currency your payment is taken in.

Getting your order ready

Once you place your order, our team takes 1 to 2 business days to check it, pack it and hand it to the carrier. We work through orders Monday to Friday, and parcels only leave us on those days. If you order on a Saturday or Sunday, we process your order on the next business day, which is usually the Monday.

Time in transit

After your parcel has been dispatched, the carrier usually delivers it within 4 to 6 business days.

How long delivery takes in total

Put the two stages together and the full journey typically takes 5 to 8 business days after you place your order. At checkout, the delivery option is labeled "Standard (5-7 business days)". Because an order can spend up to 2 business days with us and up to 6 business days with the carrier, please allow up to 8 business days in total.

Who delivers your parcel

Your parcel travels with an established courier, such as DHL, FedEx or UPS. The dispatch email for your order tells you which carrier is bringing it.

Insurance on every parcel

Each parcel is insured for the whole journey, and this cover comes free with your order. If a parcel goes astray, the section on parcels that do not arrive explains what we do. If an item reaches you damaged, let us know no more than 48 hours after delivery and send photos, as set out in our Refund Policy.

Following your delivery

As soon as your parcel leaves us, you receive an email with its tracking number and the carrier handling it. Type that number into the carrier's tracking tool to see how your parcel is progressing. For a step-by-step guide, see our Track Your Order page.

No dispatch email after 2 business days? Have a look in your spam or junk folder first. If it is not there, get in touch and we will check on your order for you.

When delivery takes longer

The delivery times on this page are estimates, not fixed dates. Bad weather, delays at the carrier and busy periods with high demand can all add time to a journey. If your parcel looks overdue, send us your order number. We will check with the carrier and keep you updated.

Something missing from your parcel

If your parcel arrives but an item is not inside, tell us no later than 7 days after delivery. Write to support@arcodella.com, including your order number and which item is missing. We will send you a replacement or refund that item.

Parcels that do not arrive

Has the expected delivery time passed with no parcel? Or does the tracking say delivered when nothing is there? A quick check with neighbors or around your building is a good first step. Still no sign of it? Email us your order number and we will raise a case with the carrier. Should the carrier be unable to locate it, we either refund you in full or ship a replacement.

Wrong or incomplete address

Before you pay, take a second look at your delivery address. Check the street, the apartment or unit number, and the ZIP code or UK postcode. If you notice a mistake after ordering, reach us within 1 hour of placing the order. Email us, or phone us while customer service is open, and we will fix it for you. Once that hour has passed, we can no longer change the address on the order.

Sending something back

Returns can be started up to 30 days after delivery. If the item is damaged, faulty or incorrect, we pay the return shipping. For a change-of-mind return, you pay it. We never charge a restocking fee. Our Refund Policy has every detail.

Talk to us

Questions about a delivery? Our customer service team is available seven days a week, Monday to Sunday, 8:00 AM to 5:00 PM MT, and on average we reply within 12 hours. Write to support@arcodella.com or give us a call at +1 (209) 503-8199. Answers to common questions are waiting on our FAQ page, and our contact page lists every way to reach us.